professional
http://www.youtube.com/watch?v=CrqNa9a9PZYendofvid
[starttext]

[endtext]Communication Skills On-Line is part of Clinical Skills Online and was created to provide an example of a consultation demonstrating some of the objectives and skills included in the Calgary-Cambridge Guide (Silverman J, Kurtz S, Draper J. Skills for Communicating with Patients. 2005. Radcliffe Medical Press: Oxford). The video clips illustrate the different phases of a clinical interview. This consultation takes place in a hospital outpatient clinic.

Initiating the Session:
This video clip illustrates the beginning of the clinical interview. The objectives of this phase include establishing initial rapport with the patient and identifying the reason for the consultation. [endtext]